A Totally Fictional Story
Once upon a time, a Fortune 500 company bought a product that was sadly lacking in stability, usability and reliability to manage its assets. The company bought the product after a team that was put together to test various products to accomplish the task wrote it off as lacking.
Once it was purchased, it was immediately rolled out to the entire company without proper testing and without researching how all of the pieces should be set up to talk to each other. Anyone in IT can see how this ends up.
Fast forward to today… Everything appears to work like it’s supposed to, for now, although much tweaking is constantly ongoing to ensure its reliability. Everything, that is, except for one piece – the all important service desk. The service desk is where everyone in the company puts in work orders to request help from someone in IT to fix a particular problem.
Much to the frustration of the server folks (whose hands are tied by that red tape up there) where this particular server happens to reside, it has to be rebuilt for approximately the 5th or 6th time, within approximately a year’s time. Not only does it have to be rebuilt, but it has to be rebuilt during a time when normal maintenance is being done on the approximately 180 other servers in the building. Nah, there wasn’t much else going on that day.
When this request was presented, the vast array of responses to choose from consisted of:
- Yes, sir!
- I’ll get right on that, sir!
- Is there anything else we can fit in for you, sir?
Stay tuned for chapter 2 in this edge-of-your-seat thriller! See which response was chosen! See how the rebuild turned out! See when the next rebuild will be!
Please remember that this story is entirely fictional and is not intended to implicate or imitate any particular company, department or individual.
